Call Center Metrics That Matter: Linking Internal Metrics and Design Elements to Assure Customer Satisfaction by Frank L. Domurath, Jon Anton, Jeroen Jeths

Call Center Metrics That Matter: Linking Internal Metrics and Design Elements to Assure Customer Satisfaction Author: Frank L. Domurath, Jon Anton, Jeroen Jeths
eBook Title: Call Center Metrics That Matter: Linking Internal Metrics and Design Elements to Assure Customer Satisfaction
ISBN10: 1557531838
ISBN13: 978-1557531834
Language: English
Publisher: Purdue University Press (December 31, 2000)
Category: Business & Money
Subcategory: Processes & Infrastructure
Size ePub vers.: 1332 kb
Size PDF vers.: 1699 kb
Other formats: cb7, odf, pdf, azw, ibooks, mobi
Rating: 3.5
Votes: 412
Pages:

Free download Call Center Metrics That Matter: Linking Internal Metrics and Design Elements to Assure Customer Satisfaction