Increasing Patient Satisfaction: A Guide for Nurses by Roberta L. Messner

Increasing Patient Satisfaction: A Guide for Nurses Author: Roberta L. Messner
eBook Title: Increasing Patient Satisfaction: A Guide for Nurses
ISBN10: 0826192505
ISBN13: 978-0826192509
Language: English
Publisher: Springer Pub Co (April 1, 1996)
Category: Other
Subcategory: Medicine & Health Sciences
Size ePub vers.: 1684 kb
Size PDF vers.: 1909 kb
Other formats: cb7, odf, pdf, azw, ibooks, mobi
Rating: 4.9
Votes: 366
Pages:

The authors draw from the principles of Continuous Quality Improvement and other lessons learned from the business world, in addition to nursing's rich tradition of service. Written with warmth, sensitivity, and clarity, the book is an excellent resource for nursing students and practicing nurses. A suitable text for inservice training.

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